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Privacy Policy

About Us

Our website address is: www.bushwalkcandles.com.au.  We respect the privacy of our online customers and recognise the importance of protecting the information collected about you. We have a Privacy Policy that guides how we collect, store and use the information that you provide us.

By visiting www.bushwalkcandles.com.au, you are accepting and consenting to the terms and conditions outlined in this Privacy Policy.

Personal Information

Bushwalk Candles collects personal information which may contain personal data in several ways when you place an order or sign up on our website. By placing an order or signing up you are consenting to the collection of your data. If an order is placed with us, we need to hold your data including your name, email address, phone number, home address, shipping and credit/debit card billing address so that we can process and fulfil your order.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s system: Stripe. Your telephone number may be given to our shipping carriers for delivery services: Australia Post, Couriers. These details allow us to process your order and to let you know the status of your order.

We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at orders@bushwalkcandles.com.au.

How we use Personal Data

We collect certain personal data to follow up on orders, contact you when items are back in stock, and provide you with a better service. We will not contact you for any other reason unless you have subscribed by signing up to our website.

Retention of Data

We will not keep your personal data longer than is necessary for fulfilment of the purposes of your website order.  We will keep certain personal data when you subscribe by signing up to our website. Data provided by you is retained if the purpose for which the data was collected still exists, or if it is so required by law, statute or regulation, or it is in the public interest.

Direct Marketing

We do not intend to use your data in direct marketing unless you have signed up to our website, and we may not use your data unless we have received your consent The act of signing up will be seen as an acceptance by you to receive marketing emails from time to time with special offers, new products and periodic newsletters.

We will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind.

Payment and Security

All transactions on our website are processed using Stripe through a secure online payment gateway that operates in a secure host environment. Stripe is a third party payment site that integrates with Wix to process your payments on the Bushwalk Candles website. For more information on Stripe please visit the Stripe website here: https://stripe.com/au

To help ensure that your shopping experience is safe, simple and secure Bushwalk Candles uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

Payment can be made by all major credit cards through Stripe; Visa, Visa Debit, MasterCard, and American Express. Payment is debited from your card at point of purchase.

Cookies

The Bushwalk Candles website uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as a customer. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies help us provide you with a better website and a more organised customer experience. A cookie does not give us access to your computer or any information about you, unless you have chosen and agreed to share the data with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.

By disabling the cookies you may not be able to access certain areas or features of the Bushwalk Candles website.

 

Childrens Privacy

We do not intentionally collect any personal information from children under the age of 15. If you are under the age of 15, you can look at our website, but you should not make a purchase, register, or submit personal information to us.

Social Networks

If you use any features on our website by a third party (i.e, Instagram or Facebook) it may result in information being collected or shared between us and the third party.

Questions

If you have any questions relating to this Privacy Policy or your personal data retention, please email us at: orders@bushwalkcandles.com.au

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